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INFORMATION TEXT ON THE RIGHT OF CANCELLATION, RETURN, EXCHANGE AND WITHDRAWAL
1. GENERAL INFORMATION
1.1. In the event that a product is purchased by the user from the website with the extension sthinkma.com, the preliminary information form and distance sales agreement presented by DBA to the user (hereinafter referred to as "Buyer") shall be deemed to have been read and accepted. .
1.2. The sales contract concluded is subject to the provisions of the Law No. 6502 on the Protection of Consumers and 29188 Distance Contracts Regulation, which entered into force after being published in the Official Gazette on 27.11.2014, and other applicable laws.
1.3. DBA aims to fulfill its legal obligations and ensure customer satisfaction by ensuring that valuable customers in the capacity of the Buyer are informed about important legal issues, clearly informing their rights and obligations arising from electronic contracts.
2. CANCELLATION
2.1. The purchased product must be provided by DBA in full and in accordance with the previously specified specifications.
2.2. In the event that the supply of the purchased product becomes impossible, DBA must notify the Purchaser in writing within 3 (three) days of learning of this situation. Within 14 (fourteen) days, the total price must be returned to the Buyer.
2.3. If the Buyer does not pay the price of the purchased product or cancels it in the bank records, DBA's performance obligation ends. If, after performance, the Buyer has carried out these transactions authorized or unauthorized, DBA reserves the right to demand the price subject to the contract.
2.4. If force majeure occurs which DBA cannot foresee and the product cannot be supplied in due time, the Buyer shall be notified. The Buyer may request cancellation of the order, replacement of the service with a similar one or postponement of the service until the obstacle is removed. If the Buyer cancels the order; If the Buyer has made the payment in cash, this fee will be paid to him in cash within 14 (fourteen) days from the cancellation. If the Buyer has made the payment by credit card and cancels, the product price will be returned to the bank within 14 (fourteen) days from this cancellation, but the bank is likely to transfer it to the Buyer's account within 2-3 weeks.
3. CHANGE
Product exchange is not possible. Since product exchange is not possible, the Buyer shall exercise the right of withdrawal recognized to him. The provisions and principles regarding the right of withdrawal are stated below in accordance with the legislation.
4. RIGHT OF WITHDRAWAL
i. General Information on the Right of Withdrawal
The Buyer has the right to withdraw from the Contract within 14 (fourteen) days from the delivery of the Products subject to the Contract to him or the person at the address indicated by him, without any justification and without paying any penal clause, except for the exceptions specified in accordance with the legislation. This 14 (fourteen) day period starts to run from the day the consumer receives the goods in Contracts for the sale of goods. In order to exercise the right of withdrawal, the Buyer must notify the Seller in writing via the contact information detailed above, provided that the Buyer has used the Products in accordance with their technical specifications and instructions for use within this period. After the Buyer's withdrawal notification reaches the Seller, the Seller will share the confirmation information regarding the receipt of the notification with the Buyer and will return the price of the Products subject to the right of withdrawal to the Buyer in accordance with the payment method within 14 (fourteen) days following the date of receipt of the notification. However, if the product subject to the sales contract is one of the products that constitute an exception to the right of withdrawal (underwear and hygienic products, etc.), the Buyer will be able to exercise the right of withdrawal only under certain conditions.
In order to exercise the right of withdrawal in terms of hygiene-sensitive products such as underwear, swimwear-bikinis, cosmetics, socks, the products must be unused and the protective tapes and labels must not be removed. It should be noted that, as stated in subparagraph ç) of paragraph 1 of Article 15 of the Regulation on Distance Contracts No. 29188, the right of withdrawal cannot be applied to contracts for the delivery of goods whose protective elements such as packaging, tape, seal, package have been opened after delivery; contracts for the delivery of those whose return is not suitable for health and hygiene.
If the Seller fails to fulfill its obligations specified in the Contract, the Buyer is not bound by the 14 (fourteen) day period to exercise the right of withdrawal. In any case, this period shall expire 1 (one) year after the expiration of the withdrawal period. In the event that this right is exercised, the Products subject to the withdrawal notification and the original invoice must be returned to the Seller's specified address without paying the shipping cost through the cargo company that received the order.
Address : Merkez Mah. Kemerburgaz Cad. No:44C Kağıthane / İstanbul
ii. Refund of the Fee
If the product price has been collected, the price shall be returned to the Buyer within 14 (fourteen) days in cases of withdrawal in accordance with the legislation and termination of the Contract. The return is made in accordance with the payment instrument used by the Buyer in the payment of the Product price. In credit card payments, the refund transaction is made by returning the Buyer's credit card. The product price is returned to the relevant bank within the same period following the cancellation of the order by the Buyer. The transfer of the price to the Buyer's accounts after the return of the price to the bank by the Seller is related to the bank transaction process and the Seller is not responsible for possible delays. The Seller reserves the rights of offset and discount arising from this Agreement and the law for the amount to be returned. The legal rights of the Buyer regarding the cases where the Contract is terminated by the Buyer due to the Seller's failure to fulfill its performance are also reserved and available.
- Credit Card Refund Procedure
In cases where the Buyer uses the right of withdrawal or in cases where the product subject to the order cannot be supplied for various reasons or in cases where it is decided to refund the Buyer with the decisions of the arbitration committee, if the shopping is made by credit card and in installments, the credit card refund procedure is stated below:
If the Buyer has purchased the product in how many installments, the Bank makes the refund to the Buyer in installments. After the Seller pays the full amount of the product price to the bank in one lump sum, in case of refund of the installment expenditures made from the Bank's poses to the Buyer's credit card, the requested refund amounts are again
iii. Products for which the Right of Withdrawal cannot be exercised
Pursuant to Article 15 of the Regulation on Distance Contracts published in the Official Gazette dated 27/11/2014 and numbered 29188, the Buyer cannot use the right of withdrawal in the following cases.
- Contracts for goods or services whose price changes depending on fluctuations in financial markets and which are not under the control of the Seller,
- Contracts for goods tailored to the consumer's wishes or personal needs,
- Contracts for the delivery of perishable or expired goods,
- Contracts for the delivery of goods whose protective elements such as packaging, tape, seal, package have been opened after delivery; contracts for the delivery of goods whose return is not suitable in terms of health and hygiene,
- Contracts for goods that are mixed with other products after delivery and cannot be separated due to their nature,
- Contracts for books, digital content and computer consumables provided in material media if the protective elements such as packaging, tape, seal, package are opened after delivery of the goods,
- Contracts for the delivery of periodicals such as newspapers and magazines, other than those provided under a subscription agreement,
- Accommodation, transportation, car rental, car rental, food, etc. that need to be done on a specific date or period
-Contracts for the supply of refreshments and for the enjoyment of leisure time for entertainment or recreation,
- Contracts for services performed instantly in electronic environment or contracts for intangible goods delivered to the consumer instantly, Contracts for services whose performance is started with the consent of the consumer before the right of withdrawal period expires
4.1. In terms of return requests, there is a return form on the website. The return form, the box, packaging, standard accessories, if any, of the products to be returned must be delivered complete and undamaged.
4.2. The return request specified in the return form will first be examined by DBA and it will be checked whether the return request complies with the conditions.